Cancellation:

For Cancellations, please contact +91 63640 12345 or via email at [email protected]. Requests received later than 07 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund:

Refund of Account Balance:
Subscribers will be eligible to receive a refund of their Account Balance on deactivation/termination of their Subscriber Account (“Cancellation”). Subscribers may cancel or completely discontinue availing all the services provided by the Company by contacting the Company. However, the Company reserves the right to refuse such deactivation requests if the subscription of any of the services is within the lock-in period or minimum period guarantee as declared by the Company related to a specific scheme. In such instances, the Company reserves the right to make the cancellation request effective from the date on which such lock-in period or minimum period guarantee comes to an end.

No Refund in the following cases:
– On suspension of a particular service for a temporary period when requested by a Subscriber;
– Suspension of service by the Company: (i) to carry out maintenance or testing; (ii) to safeguard the security and integrity of the services or for technical purposes; or (iii) if so directed by the government.

How to Cancel Subscriber Account:
To cancel their Subscriber Account, the Subscriber can place a request for cancellation with the Company by any of the following methods:
– Calling the Helpline at +91 63640 12345; or
– Emailing to [email protected] ; or
– Using the chat option by sending a WhatsApp message to +91 63640 12345.

Process of Refund:

1. The Subscriber must initiate the cancellation request by any one of the methods provided in the above section.
2. If the Subscriber has obtained a Helpdesk internet connection under a rental or entrustment scheme, they must immediately return the devices to the Company as per the existing return policy and terms provided in the Subscription Contract to be eligible for the refund.
3. The Company shall process the refund to the Subscriber’s bank account; hence, the Subscriber must submit a copy of a cancelled cheque to the Company to initiate NEFT and any other information/documents as required by the Company.
4. The Company will process the refund amount within 20 business days of receiving the cancellation request, required documents, and successful return of CPE by the Subscriber to the Company (if applicable).

Refund Terms and Conditions:
– The Company will refund only the balance in the Subscriber Account after all costs, charges, and expenses that the Company may incur are adjusted.
– The refund processed by the Company shall only be of the unutilized account balance in the Subscriber Account remaining at the time of cancellation and shall not include the cost towards the device purchased by the Subscriber, device rental, network capacity fee, installation fee, activation charges, subscription fees, or tax collected by the Company or payable to the Company unless otherwise agreed by the Company.
– All refunds shall be made via NEFT only; no cash refund shall be made to any Subscriber.
– Subscribers who have cancelled their Subscriber Account and taken a refund will not be allowed to reactivate the connection.
– Subscribers will have to share a scanned copy of the cancelled cheque to initiate NEFT.
– If the Company requires any Subscriber to provide any required information, including documents to initiate the cancellation process and eligibility for a refund amount, the Subscriber shall provide such information and documents to the Company.
– The Company reserves the right at any time, without prior notice, without assigning any reason and without any liability whatsoever, to add or vary all or any of the terms and conditions or to replace, wholly or in part, the refund policy.
– All capitalized terms used herein shall have the same meaning as ascribed to them in the Subscription Contract.
– In the event of any inconsistency between the Subscription Contract and these terms and conditions, the latter shall prevail insofar as this Refund Policy is concerned.
– Headings used herein are for convenience only and do not affect the interpretation of the Refund Policy.

Dispute Resolution:
Any disputes, differences, or questions arising between the Company and the Subscriber (individually referred to as “Party,” and collectively as “Parties”) related to the terms and conditions shall first be amicably resolved within 30 days from the date of communication of the dispute by a Party. Failing resolution, the dispute shall be referred to a sole arbitrator of the Indian Council of Arbitration (ICA). The arbitration shall be conducted in accordance with the Rules of Arbitration of the ICA and subject to the provisions of the Arbitration and Conciliation Act, 1996, as amended or any statutory modifications thereof. The arbitration proceedings shall be conducted in English at Pondicherry, and the courts at Pondicherry shall have exclusive jurisdiction.

Governing Law:
This Refund Policy shall be governed by the laws of India, and the Parties agree to submit to the exclusive jurisdiction of the courts of Pondicherry.