1. Introduction
Welcome to Helpdesk India IT Service (“Company,” “we,” “us,” or “our”). These Terms and Conditions govern the use of our Helpdesk IT Services, including software services, IT support, internet support, managed services, and networking services. By using our services, you agree to comply with these terms.

2. Services Provided
We offer the following services:
– Software services
– IT support and troubleshooting
– Internet support
– Managed IT services
– Networking services

3. Service Availability
– Our services are available during standard business hours unless otherwise specified in a service agreement.
– Emergency support may be provided at an additional cost.
– Service availability may be affected by unforeseen circumstances, such as server downtime, network failures, or third-party service interruptions.

4. Customer Responsibilities
– Provide accurate and up-to-date information regarding IT issues.
– Ensure proper authorization for any requested IT changes or modifications.
– Maintain adequate backups of data before requesting services.
– Comply with all applicable laws and regulations while using our services.

5. Payment Terms
– Fees for services are detailed in the service agreement or quotation.
– Payments must be made within the agreed timeframe.
– Late payments may incur penalties or service suspension.

6. Confidentiality
– We maintain strict confidentiality of all customer data and IT systems.
– Customers must not disclose any proprietary or sensitive company information.
– We implement security measures to protect data from unauthorized access.

7. Limitation of Liability
– We are not liable for any indirect, incidental, or consequential damages resulting from service usage.
– Our total liability for any claim is limited to the amount paid for the service in question.
– We are not responsible for third-party service failures or security breaches beyond our control.

8. Service Warranty & Disclaimers
– We strive to provide reliable and high-quality IT services but do not guarantee uninterrupted service.
– Services are provided “as is” without any warranties, express or implied.

9. Termination & Suspension
– We reserve the right to terminate or suspend services in case of non-compliance with these terms.
– Either party may terminate the service agreement with prior written notice, as per contractual terms.

10. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of Pondicherry Jurisdiction.

11. Changes to Terms
We reserve the right to update these terms at any time. Continued use of services after updates constitutes acceptance of the revised terms.

12. Contact Information
For any questions or concerns regarding these Terms and Conditions, contact us at: Helpdesk India IT Services

By using our services, you acknowledge and agree to these Terms and Conditions.